Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return

To request a return, contact us at stojkovics777999@gmail.com.

If your return is accepted, we will provide you with the return address and complete return instructions by email. Please do not return products without contacting us first. Items sent back without prior approval may not be accepted.

Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.

You can contact us at stojkovics777999@gmail.com with any questions about your return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible and include your order number and clear photographs of the item and packaging. We will review the issue and work to resolve it.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalized or custom-made products, personal care goods, hazardous materials, flammable liquids, and gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Gift cards cannot be returned. Sale items remain subject to any return rights required by applicable consumer law.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return is accepted, you can place a separate order for the replacement item.

European Union Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise this right, contact us at stojkovics777999@gmail.com. After notifying us, the item must be returned according to the instructions we provide. The product must be unused and returned with its original packaging and proof of purchase.

This section does not limit any additional rights provided under applicable consumer law.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at stojkovics777999@gmail.com.